CLEAR℠

  • Consciously Listen
  • Ask Clarifying Questions
  • Empathize
  • Respond

 

CLEAR℠  is a proprietary service of THE WALKER CONSULTING GROUP that includes seminars and workshops. Participants experience a highly-engaging structured activity that demonstrates how our unique past experiences, biases, needs, values, goals, and fears all impact how we interpret events. Technicians learn how to modify their communication behaviors to reduce tension, improve communication and promote understanding. A customized self-assessment helps participants diagnose and improve their communication skills. Sales professionals are put on the same side of the issue with the customer by turning complaints and objections into problems that can be solved together. An audio-taped, role-play exercise based on a customized case study allows participants to practice listening skills and objection handling. Participants receive training materials.